At jlvs, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect it, and what rights you have as a user based in the Philippines. We follow the requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and take our obligations seriously. Please read through this page so you know exactly what to expect when you share your information with us.
Last updated: 2025. Applies to all users accessing jlvs from the Philippines.
When you register for an account on jlvs, we collect the personal details you submit during the sign-up process. This includes your full name, date of birth, email address, mobile number, and any government-issued identification details required for identity verification. We collect this information because it is necessary to create and manage your account, confirm that you meet the minimum age requirement of 21 years, and comply with our regulatory obligations in the Philippines. You may also provide additional information when you contact our support team or update your account profile at a later stage. All information you submit must be accurate and kept up to date — providing false details is a breach of our Terms and Conditions. We store this data securely and only access it when necessary to deliver our services or meet a legal requirement. If you choose not to provide certain required information, we may be unable to open or maintain your account.
In addition to the information you actively provide, we automatically collect certain technical and behavioural data when you use the jlvs platform. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and the features you interact with during each visit. We use this data to keep the platform running smoothly, identify and fix technical issues, and improve the overall experience for users across the Philippines. Activity data also helps us detect unusual patterns that may indicate fraudulent behaviour or unauthorised access to your account. We do not use this data to build advertising profiles or sell it to third-party marketers. Cookies and similar tracking technologies may be used to maintain your session and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. Aggregate, anonymised usage statistics may be used internally to guide product development decisions.
When you make a deposit or request a withdrawal, we collect transaction-related information including the payment method used, transaction amounts in Philippine pesos (PHP), timestamps, and reference numbers provided by your payment provider. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled by trusted third-party providers who operate under their own security and compliance standards. Transaction records are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may share transaction data with payment processors, fraud prevention services, or regulatory authorities where required by law or necessary to protect the integrity of the platform. If a transaction is flagged for review, we may request additional documentation from you to verify the source of funds. All financial data is handled with the same level of care and security as your personal identification information.
The personal and technical data we collect is used exclusively to operate, maintain, and improve the jlvs platform for users in the Philippines. Specifically, we use your information to verify your identity and age, process deposits and withdrawals, provide customer support, send account-related notifications, and enforce our Terms and Conditions. We may also use your data to monitor for responsible gaming concerns and reach out proactively if your activity patterns suggest you may benefit from support tools. We do not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them, and you can withdraw that consent at any time through your account settings. Internal analytics using anonymised data help us understand how the platform is used and where improvements can be made. We will never sell, rent, or trade your personal information to third parties for their own commercial purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.
jlvs does not share your personal data with third parties except in the specific circumstances described here. We work with trusted service providers — including payment processors, identity verification partners, and fraud prevention services — who may receive limited data necessary to perform their functions on our behalf, and who are contractually bound to handle it securely. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. If jlvs undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We do not transfer your personal data outside the Philippines except where necessary to facilitate payment processing through internationally operating providers, and only where adequate data protection safeguards are in place. In all cases, we limit the data shared to the minimum necessary for the specific purpose. You have the right to request information about the third parties with whom your data has been shared by contacting us through the details provided in this policy.
As a user based in the Philippines, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173), which grants you a number of important rights in relation to your personal data. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You may also request the deletion or blocking of your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected or when you withdraw your consent. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, promptly, and in full compliance with our obligations under Philippine law.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure server infrastructure, access controls that limit who within our organisation can view your personal information, and regular security reviews. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and log out of your account when using a shared or public device. jlvs will never ask for your password via email, live chat, or any other communication channel, and any such request should be treated as fraudulent and reported to us immediately. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While no system can guarantee absolute security, we continuously review and improve our practices to maintain the highest practical level of protection for your data.
We retain your personal data for as long as your account is active and for a reasonable period thereafter, or for as long as required by applicable Philippine laws and regulations. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements and other regulatory obligations. If you request the closure of your account, we will deactivate it and begin the process of removing or anonymising your personal data, subject to any retention obligations that prevent immediate deletion. Data that has been anonymised and can no longer be linked back to you may be retained indefinitely for statistical and analytical purposes. We periodically review the data we hold and delete or anonymise information that is no longer needed for any legitimate purpose. If you have questions about how long specific types of data are retained, you are welcome to contact our support team for clarification.
jlvs reserves the right to update this Privacy Policy at any time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make significant changes, we will notify registered users through a notice on the platform or via the email address associated with your account, giving you the opportunity to review the updated policy before continuing to use our services. The date shown at the top of this page indicates when the policy was last reviewed or revised. Continued use of the jlvs platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. Minor clarifications that do not materially affect your rights may be made without specific notification, but the current version will always be available on this page. We encourage you to check back periodically so you remain informed about how your personal data is being handled.
These pages work alongside our Privacy Policy to give you a complete picture of how jlvs operates and protects its users.
Understand the rules that govern your use of the jlvs platform, including account conduct, transactions, and dispute resolution.
Read TermsExplore the tools available to help you stay in control of your activity, including deposit limits and self-exclusion options.
View ToolsGet quick answers to common questions about accounts, deposits, withdrawals, and how the platform works day to day.
Browse FAQReady to join? Register your free jlvs account and start exploring sports coverage and casino-style entertainment in PHP.
Get StartedIf you have any questions about how jlvs handles your personal data, or if you would like to exercise your rights under Philippine data privacy law, our FAQ page covers many common scenarios. You can also log in to your account to review and update your personal information at any time.